Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. The information that is provided to our site remains secure and is used for the purpose of processing orders.

Email Addresses:

We do not share your email address with any outside party other than in the normal everyday course of processeing and shipping your order. From time to time you may receive emails from us promoting new items or services. An opt out option is attached to each email.

Shipping Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

To request any data deletion, please reach out to info@highlandmint.com or submit a contact request form on our contact us page.

SHIPPING & PROCESSING TIMES

Our standard processing time is 3 to 5 business days. However, during peak times such as the Super Bowl or other busy periods, we kindly ask you to allow 10 to 14 business days for order processing before shipping from our warehouse. Once your order is processed, the shipping method will be applied based on the size of your order. A tracking number will be sent to your email once the shipment is on its way.

Note: Free shipping is available for orders over $50 within the continental US.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Currently, we only ship retail products to the US and Canada. For international shipping, we recommend using a US or Canadian address through a friend or family member, as our checkout system accepts US and Canada shipping addresses only. Please note: Canadian customers are responsible for duties and taxes upon delivery.

For international orders, we have affiliated sellers who can ship our products through their storefronts.

We offer several shipping options to suit your needs:

  • Economy Shipping: Free for orders over $50. Delivery may take 5-10 business days.
  • Ground Shipping: Once shipped, delivery takes 5-7 business days.
  • UPS 2nd Day Air: Guaranteed Delivery within two business days calculated from when the order leaves our warehouse.
  • UPS Next Day Air: Guaranteed (by UPS) next-day delivery by 10:30 AM or noon calculated from when the order leaves our warehouse, depending on the destination.

Please note that processing times are separate from shipping times. Orders typically process within 3-9 business days, but during peak seasons, processing may take up to 10-14 business days. Once your order has shipped, you'll receive a tracking number via email.

ORDER COMMUNICATION

Sometimes, email systems can reject automated delivery. If you haven't received your confirmation email, you can reach out to us by:

We’ll make sure to get back to you promptly!

Once an order is placed, we begin processing it as quickly as possible. If you need to make changes or cancel your order, please contact us immediately at info@highlandmint.com or call (321)-773-2727. While we cannot guarantee changes after an order is placed, we will do our best to accommodate your request.

Once your order has shipped, you will receive a tracking number via email. If you haven’t received it, please check your spam folder or contact us at info@highlandmint.com. You can also reach us at (321)-773-2727 for assistance.

We take great care in packing our items, but if your order arrives damaged or defective, please reach out to us within 7 days of delivery. Send us an email at info@highlandmint.com with a photo of the damaged item, and we will resolve the issue as quickly as possible, either through a replacement or a refund.

AUTHENTICATION

Every product typically comes with a Certificate of Authenticity to guarantee its quality and legitimacy. In some cases, we have on-site authenticators, especially for autographed products. Additionally, we work closely with official league authenticators to ensure the authenticity of certain items.

Due to licensing restrictions, we cannot comment on the secondary market value of our products once sold. If you’re interested in comparing pricing for similar products, feel free to give us a call, and we’d be happy to assist you.

CUSTOMIZATION

Yes, we do offer custom items! However, each request requires us to assess the requirements before confirming whether we can fulfill it. Please reach out to us with your idea by filling out the Custom Minting Request Form at the bottom of this page, and we’ll review it and let you know what’s possible. You can also contact us at info@highlandmint.com or call us at (321)-773-2727 for further assistance.