I ordered 2 different products from the company. They arrived in a very timely manner. Overall quality was very good. I was very happy with the BILLS inaugural coin. The RAVENS coin however was a very nice piece, but it was not what I expected it to be. I contacted the company, and spoke with the customer service representative. He was very helpful and we talked about some other products that the company was offering. In the end, I was offered a refund after return of the coins, and I wound up making another purchase from them.