Terms Of Use Agreement

TERMS OF USE AGREEMENT
ACCESSIBILITY - IF YOU ARE HAVING ANY TROUBLE ACCESSING THIS TERMS OF USE AGREEMENT, PLEASE CONTACT THE HIGHLAND MINT CUSTOMER SERVICE AT 1-321-773-2727 DURING HOURS OF OPERATION.
When you access and use the Properties, you confirm that you have read, comprehended, and consent to be legally bound by these Terms of Use: Accessing or using the Properties constitutes your acceptance of these terms of use. If you do not agree with these terms, you may not access or use the Properties. We reserve the right to modify, change, or amend these Terms of Use at our sole discretion, and without prior notice. If there are any material changes to the Terms of Use, we will update them on the Properties. It is your responsibility to check the date of the Terms of Use and be aware of any changes since the last version, whenever you access or use the Properties. Your continued use of the Properties after any such changes means that you accept the updated Terms of Use. The Terms of Use in effect at the time of your access or use will govern your access to and use of the Properties.
You Consent to Receiving Automated and Non-Automated Calls/Text: By providing us with your telephone number(s), you acknowledge and agree that you will receive recurring automated marketing and informational text messages (such as SMS, MMS, or any successor protocols or technologies) from us or on our behalf, using an automatic telephone dialing system. These messages may include information about products, offers, promotions, account updates, and order status notifications, and may be sent to the mobile telephone number you provided during sign-up, order placement or any other number that you have designated, even if your telephone number(s) is listed on any state or federal Do Not Call list. You understand that giving consent to receive automated marketing text messages is not a prerequisite for making any purchase, and that standard message and data rates may apply.
Opt Out Instructions for Automated and Non-Automated Calls/Text: You consent to receive automated and non-automated texts is completely voluntary. You may opt-out at any time. Call our customer support 321-773-2727 or email info@highlandmint.com to cancel. For email opt outs you acknowledge it may take up to one week to process your request. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests, and that you must email info@highlandmint.com or Call 321-773-2727 to opt out and agree that The Highland Mint and its service providers will have no liability for failing to honor such requests.
Access and Account(s): We reserve the right to restrict, suspend, or terminate your access to the Website or Other Platforms (including your ability to post User Content and your account registration), with or without notice and with or without cause, in addition to any available right or remedy under these Terms of Use or applicable law. Furthermore, we may disclose any information relating to illegal activities, including your identity, to the appropriate authorities.

SHIPPING & PROCESSING TIMES

Our standard processing time is 3 to 5 business days. However, during peak times such as the Super Bowl or other busy periods, we kindly ask you to allow 10 to 14 business days for order processing before shipping from our warehouse. Once your order is processed, the shipping method will be applied based on the size of your order. A tracking number will be sent to your email once the shipment is on its way.

Note: Free shipping is available for orders over $50 within the continental US.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Currently, we only ship retail products to the US and Canada. For international shipping, we recommend using a US or Canadian address through a friend or family member, as our checkout system accepts US and Canada shipping addresses only. Please note: Canadian customers are responsible for duties and taxes upon delivery.

For international orders, we have affiliated sellers who can ship our products through their storefronts.

We offer several shipping options to suit your needs:

  • Economy Shipping: Free for orders over $50. Delivery may take 5-10 business days.
  • Ground Shipping: Once shipped, delivery takes 5-7 business days.
  • UPS 2nd Day Air: Guaranteed Delivery within two business days calculated from when the order leaves our warehouse.
  • UPS Next Day Air: Guaranteed (by UPS) next-day delivery by 10:30 AM or noon calculated from when the order leaves our warehouse, depending on the destination.

Please note that processing times are separate from shipping times. Orders typically process within 3-9 business days, but during peak seasons, processing may take up to 10-14 business days. Once your order has shipped, you'll receive a tracking number via email.

ORDER COMMUNICATION

Sometimes, email systems can reject automated delivery. If you haven't received your confirmation email, you can reach out to us by:

We’ll make sure to get back to you promptly!

Once an order is placed, we begin processing it as quickly as possible. If you need to make changes or cancel your order, please contact us immediately at info@highlandmint.com or call (321)-773-2727. While we cannot guarantee changes after an order is placed, we will do our best to accommodate your request.

Once your order has shipped, you will receive a tracking number via email. If you haven’t received it, please check your spam folder or contact us at info@highlandmint.com. You can also reach us at (321)-773-2727 for assistance.

We take great care in packing our items, but if your order arrives damaged or defective, please reach out to us within 7 days of delivery. Send us an email at info@highlandmint.com with a photo of the damaged item, and we will resolve the issue as quickly as possible, either through a replacement or a refund.

AUTHENTICATION

Every product typically comes with a Certificate of Authenticity to guarantee its quality and legitimacy. In some cases, we have on-site authenticators, especially for autographed products. Additionally, we work closely with official league authenticators to ensure the authenticity of certain items.

Due to licensing restrictions, we cannot comment on the secondary market value of our products once sold. If you’re interested in comparing pricing for similar products, feel free to give us a call, and we’d be happy to assist you.

CUSTOMIZATION

Yes, we do offer custom items! However, each request requires us to assess the requirements before confirming whether we can fulfill it. Please reach out to us with your idea by filling out the Custom Minting Request Form at the bottom of this page, and we’ll review it and let you know what’s possible. You can also contact us at info@highlandmint.com or call us at (321)-773-2727 for further assistance.